FAQs

How can I cancel my order?
As we offer fast shipping, orders are processed immediately through our automated system. This means we are unfortunately unable to cancel orders once they have been placed. Please double-check your order before completing your purchase.

How can I contact FantasyDildoCo?
You can reach our customer service team at support@fantasydildoco.com. We're happy to help with any questions or concerns!

Do you ship worldwide?
Currently, we only ship within the USA. We are unable to deliver to PO Boxes or military addresses at this time.

Can I change or cancel my order?
Due to our rapid processing system, we cannot modify or cancel orders after they have been placed. Please ensure all details are correct before finalizing your purchase.

What payment methods do you accept?
We accept all major credit cards, including VISA, Mastercard, and AMEX.

When will my order be processed?
All orders are processed immediately. If placed before 11 AM (Monday to Friday), your order will be shipped the same day and typically delivered within 2 business days. Orders placed after this cutoff or on weekends/holidays will be processed the next business day.

How long will it take to receive my order?
We use fast, tracked shipping within the USA, ensuring your order arrives within 2 business days. Please note that unforeseen carrier delays (such as weather disruptions or peak holiday seasons) may affect delivery times.

What if I don't receive my order?
All deliveries are fully tracked. If your order hasn't arrived within the expected timeframe, please check your tracking information first. If your package is marked as delivered but you haven’t received it, check with neighbors or your building’s management. If the issue persists, contact us at support@fantasydildoco.com so we can assist.

What if the item(s) I received are defective/incorrect/damaged?
If you receive an incorrect, damaged, or defective item, please contact us immediately. Include your order number, photos of the item(s), and any relevant details. We’ll work quickly to resolve the issue.

Returns
We offer a 30-day return policy. Items must be unopened, unused, and in their original packaging due to health and hygiene reasons. We do not offer exchanges at this time. Customers are responsible for return shipping costs unless the return is due to an error on our part.

Can I ship to a locker?
We require a signature for all deliveries. Please check with your locker provider to ensure they can accept and sign for your package before placing an order. High-value orders may require an adult signature upon delivery for added security.